Good Reviews of GGS-118P5 From Zimbabwean Customer

Views: 28 Author: Grand packing machinery Publish Time: 2025-08-08 Origin: Hunan Grand Packing Machinery

Professional and Efficient After-Sales Service Breathes New Life into Old Equipment!

I am the manager of a liquid filling production company in Zimbabwe. In 2019, we purchased a GGS-118P5 liquid filling machine. Despite its age, the equipment continues to operate reliably, thanks to the exceptional after-sales service from Hunan GRAND Packing machinery. Recently, we encountered technical issues again, and Hunan GRAND’s performance left me deeply impressed!

Issue 1: Poor Molding After Mold Replacement

In July this year, after replacing the mold, we noticed inconsistent spacing between plastic bottles and poor bottom molding. Due to frequent operator changes (this was the fourth one), the new employee was unfamiliar with the adjustments. I contacted Hunan GRAND via WhatsApp, sending photos and videos of the issue. They responded promptly and provided a detailed technical analysis:

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The molding mold was misaligned and needed reinstalling with the air vent aligned.
For the old mechanical pendulum’s material-pulling synchronization device, they adjusted the rear travel pendulum position.
Fine-tuned the front pendulum to resolve spacing issues.

Hunan GRAND guided our operator step-by-step with visual instructions. Ultimately, the molding issue was resolved perfectly, and production resumed smoothly!

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Issue 2: Misaligned Gripper Position
Shortly after, we discovered the gripper was clamping the bottles in the middle during the pulling process.

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Hunan GRAND quickly diagnosed the problem as a misaligned gripper and provided clear adjustment instructions. With their guidance, the gripper was back on track, and the operator mastered the key techniques.

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Service Experience: Professional, Patient, and Efficient
Throughout the communication, Hunan GRAND’s team patiently addressed every question, using annotated screenshots to ensure clarity. Their expertise and efficiency helped us avoid production downtime and restored our confidence in this aging machine!

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Conclusion
GRAND’s after-sales service not only solved our problems but also improved our operational skills. Thank you for your dedication—we look forward to continuing our collaboration in the future!

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