Export To Tunisia Semi Automatic Capsule Filling Machine

Trust from Tunisia: The Efficient Partnership Behind a CGN208-D1 Order

Not long ago, we received a new order from Tunisia for two CGN208-D1 semi-automatic capsule filling machines. Unlike many previous orders that required extensive back-and-forth communication, this client made their purchasing decision promptly after carefully reviewing the operational videos and technical documentation we provided. As they put it, "Several of the innovative design features in the machine are very practical and exactly what our production line needs." We deeply value this trust, which was built on professional attention to detail, and we were determined to respond with exceptional delivery.

A Tight Timeline and Early Delivery
The order was formally confirmed on October 17th, with the client giving us a 15-day production window for delivery by November 1st. The timeline was tight. Our production team immediately initiated dedicated scheduling. From parts machining to assembly and debugging, every step was closely coordinated. In the end, we completed all factory testing and acceptance for both machines ahead of the agreed date, with perfect operational readiness. This was not just a test of our production efficiency but a practical demonstration of our commitment to "keeping our word."

Beyond Shipping: Aligning with the Client's Project Rhythm
Just as we were preparing to ship according to standard procedure, the client made a request: a set of custom moulds they had ordered for other equipment was still being processed. They hoped to delay our shipment slightly so that all equipment and moulds could arrive together and be put into production simultaneously. We fully understood the importance of this for the client's overall production planning. Consequently, the shipping plan was proactively put on hold, and we maintained more frequent progress updates with the client. It was only a few days ago, after receiving the client's clear instruction to "proceed with shipping," that the equipment was carefully arranged for dispatch. This flexibility stems from our consistent view of ourselves as an integral part of our clients' production processes.

The CGN208-D1: Why It Wins Over Professional Clients

This client's decisive choice also confirms the unique value of the CGN208-D1 model for small and medium-capacity producers:

• Stable and Efficient Output: This model focuses on a stable output range of 15,000 to 25,000 capsules per hour and perfectly accommodates the full spectrum of capsule sizes from 000# to 5#. It ensures precise filling whether handling powder, granules, or pellets.

• Designed for Long-Term Operation: Its advantages extend beyond speed. The newly optimized capsule seeding and locking system significantly reduces the complexity and frequency of daily maintenance. Product documentation indicates its design goal is to provide clients with up to 18 months of continuous operation without planned major overhauls, translating directly into considerable long-term operational cost savings.

• Reliability Proven Globally: As Hunan Grand Packing, we have been deeply involved in the pharmaceutical and packaging machinery sector for over a decade. Our equipment is sold not only in North African markets like Tunisia and Algeria but also widely serves several European markets, including Poland, Belgium, France, and Italy. Repeated validation by clients across different regions and standards has forged the machine's reliability and our service expertise.

  
  

  FAT(Factory Acceptance Test) video of CGN208-D1 capsule filler first set	FAT(Factory Acceptance Test) video of  CGN208-D1 capsule filler second set

Our Commitment: From Delivering Equipment to Providing Assurance
We believe delivering the equipment is just the beginning of our cooperation. Therefore, we provide:

• Solid After-Sales Support: We offer a 12-month quality warranty for the complete machine. During this period, for issues confirmed to be related to equipment quality, we commit to dispatching the relevant spare parts free of charge via express shipping within 10 days of notification. Every machine shipped ex-factory is accompanied by a set of core wearable parts for contingency.

• Professional On-Site Support: If required, our engineers can travel to the client's facility to complete installation, commissioning, and provide systematic training for operational and maintenance personnel.

• An Open Approach to Communication: We cherish feedback from every client, as it helps us continuously improve. We also welcome potential clients to visit our factory before placing an order to inspect the machines in person and witness their operation firsthand.