Customer-Centric Preparation: Wins High Praise From UAE Client

Views: 28     Author: Grand packing machinery     Publish Time: 2025-07-03      Origin: Hunan Grand Packing Machinery

Customer-Centric Preparation: Hunan Grand Packaging Machinery Wins High Praise from UAE Client

In May this year, Hunan Grand Packaging Machinery successfully delivered a customized filling, capping, and Electromagnetic induction sealing production line for cream jars to a client in the UAE. This line supports four jar sizes, handling bottle sorting, filling, gasket insertion, capping, and electromagnetic induction sealing with flexibility.


Recognizing that the client was new to cosmetic production, our team adopted a “prepare in advance, support throughout” approach to ensure seamless onboarding:

Detailed Labeling: All components and accessories were numbered and paired with assembly diagrams for clarity.

Label for parts of cream filling and capping machine


Parameter Archiving: Process parameters for four formulas were documented for easy reference.

Formula parameters of cream filling and capping machine


Step-by-Step Video Guides: High-definition tutorial videos—covering installation, mold changes, operation, and maintenance—were meticulously edited and annotated for accelerated learning.

installation and operation video of cream filling and capping machine

These videos were shared in advance, with our team providing real-time to build the client’s confidence. 


The client remarked, “Yours tutorials and guidance make me confident I can operate the line independently post-delivery!”

 Such feedback perfectly reflects our “anticipate customer needs” philosophy.

good reviews of cream filling capping machine from UAE

Should challenges arise, Hunan Grand’s robust remote assistance and on-site service remain on standby to ensure global clients’ peace of mind.

 We look forward to supporting this UAE factory’s smooth launch and continuing to earn trust through exceptional service!


FAT video of cream bottle filling and capping machine----Click me.

More details,pls contact us.


Ava Duan

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Email: sales@grand-packing.com


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