USA - NJP 800 Capsule Filling Machine

Have you once been troubled with after-sale service in that you don’t know how to use the machine even under the instruction of the user’s manual or your machine is out of order but you fail to contact your supplier or your seller cannot give you a right advise for problem solving? One of our new customer from America once faced such a problem.

He once bought a NJP-400 capsule filling machine from another company in Shanghai, from whom the customer failed to get any after sales service. Even though he received the machine, he didn’t know how to operate it to help the practical production. Helplessly, he turned to us and asked if we can help him to solve the problem. Receiving his message, we chatted with him online and by email, and got thorough knowledge about his machine. We sent the user manual for the machine to customer, which introduced the machine operation and maintenance in detail. Also we took operation videos to guide customer step by step. Finally customer managed to operate the machine smoothly.

A few months later, customer contacted us again and wanted to buy a vacuum pump from us. The former pump on the machine was out of condition and the customer needed a new one for replacement. We immediately prepared for it and delivered the pump to him as soon as possible.

The customer hence expressed his trust on us and inquired another NJP-400 capsulel filler . But we have already had basic understanding of the production in his factory. Therefore, we recommended a NJP-800 filling capsule machine to him, which is larger and has high production efficiency than NJP-400 and can greatly meet the practical production need.

Now the NJP-800 Hard capsulel filler  is finished and will be shipped to USA. Customer has no import license, but we helped him to import under the service of our own shipping agent.

We will do our best all the time for each customer...........